The digital revolution has been a great equalizer for small businesses competing with larger organizations over the past 10 years. As technology solutions become more affordable and accessible, businesses are able to update their processes to improve client and employee experiences, allowing them to better compete for talent and clientele without having to break the bank. In industries like Home Care, client and employee experiences are often the biggest differentiators between providers, making streamlined processes and convenience a top priority.
Digitizing back office processes is one way that Home Care providers are setting themselves apart from traditional paper-dependent competitors, and when you’re competing for a finite number of quality caregivers, the new hire onboarding and client intake experiences can make a big impact on margins.
Digital Document Management – A Better Solution Than Paper
Home Care businesses depend on good documentation and well-managed compliance processes, which means you’re dealing with more paperwork per day than most businesses. New hire applications, new caregiver onboarding, client intake, client care reports, and more sensitive processes like power of attorney are all great opportunities to make process improvements that will elevate employee and client experiences, while also making your business more compliant, efficient, and profitable.
By digitizing the documents needed for these processes, you can better track, manage and locate important information without the need for excess travel or postage to coordinate the delivery or retrieval of those documents. A digital document management system, allows your business to know the status of each important document throughout the process and provides better visibility into regulatory compliance.
Bonus: It’s also better for the environment.
Create, Send, Track, Sign and Store Important Documents
Home care businesses have unique processes and needs that often require you to cobble together multiple tech solutions to secure important documents throughout their lifecycle. With different regulatory needs from state to state, the key is finding a solution that both meets the technical requirements and is also flexible enough to be able to customize the system to provide the level of experience that will set your business apart from the competition.
VelocitySign, by Scan123, is built to meet the unique needs of home care providers, with an all-in-one solution that allows them to create their own digital documents, send those documents through a SOC 2, HIPAA-compliant platform that tracks each document throughout the process provides digital signature technology and smartly stores documents automatically where they belong in a company’s file system.
This all-in-one solution allows home care providers to simplify their tech stack, and eliminate massive amounts of time spent on the document management process in a paper-dependent business. In addition, its application is expandable to include accounting, HR, and business documentation.
Bridging the Gap Between Paper and Digital
Individual experiences with technology can range from people who are digitally enabled and savvy in their processes to those less enabled who prefer to do business manually or interact. on paper. In-home care, that range is probably more pronounced than in any other industry, which is why VelocitySign is built to provide the choice between paper and digital experience for clients and their families, and the caregivers you’re onboarding on a regular basis.
Every digital document built with VelocitySign can be printed with a QR code that allows you to provide a paper experience and quickly digitize that document once it is back in the hands of the business. This level of care in the client experience can be a differentiating factor when clients and their families are trying to decide between providers during what is often already a very difficult time for everyone. By making this experience easier, you’re already providing better care from the onset.
Time is of the Essence in Home Care
Accelerating time to care is one of the primary goals for home care providers, making efficiency a key goal for client care specialists and everyone involved. Digitizing functions allows you to provide a faster and more efficient onboarding process for both clients and the caregivers they’re supporting, allowing your business to accomplish in minutes what used to take hours or even days in some cases.
VelocitySign, by Scan123, provides this customized solution, from form/document design to your smart cloud storage configuration in a matter of days, not months, making digitizing your home care documentation processes a no-brainer in 2023.